The Inspection Dispute Process

For Weight Disputes Please Provide The Following:

  • The Packing Slip Or Invoice (Must Include A Breakdown Of The Items That Were Shipped And A Description Of Those Items)

AND One Or More Of The Following:

  • Manufacturer Specification Sheets
  • Website That Shows How Much The Product Weighs
  • Recent Certificate Of Calibration For Their Scales

For Classification Disputes Please Provide The Following:

  • The Packing Slip Or Invoice (Must Include A Breakdown Of The Items That Were Shipped And A Description Of Those Items)

AND One Or More Of The Following:

  • Picture Of The Item From A Brochure, Catalog Or Website
  • Actual Manufacturer Specification Sheets

Please note: handwritten changes to the Bill of Lading will not suffice for disputing weight and inspection changes.

Please submit your documentation for dispute prior to paying the freight charges.

Email documentation to auditresolution@shipandsave.com. Make sure to reference pro numbers, carrier name and invoice number.

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