Customer Service Representative

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Website Prime Distribution Services

Company Description:

Prime Distribution Services is an industry-leading third-party logistics (3PL) company with over 29 years of experience in Warehousing, Consolidation, Distribution and Transportation. We are looking for a talented new Customer Service Rep to join our rapidly growing organization.

Position Description:

This position is responsible for providing customer service in a fast-paced atmosphere. We are a service industry; professional and accurate communication to our customers and vendors is vital. Knowledge of warehouse operations is necessary for this position.

Position Responsibilities:

  • Load Creation
  • OS & D notification to Wal-Mart distribution centers and vendors
  • File retention
  • Data / Order entry
  • Appointment scheduling in Retailers platforms
  • Tracking and updating shipments / loads
  • Administrative support
  • Telephone calls and email exchanges with Internal and External Customers
  • Document retrieval and distribution
  • Customer Reporting
  • Other duties as assigned

Knowledge, Skills and Experience:

  • Proficient in Microsoft Office program
  • Knowledge and experience with WMS and TMS applications.
  • Organizational and communication skills.
  • Professionalism
  • Perform accurately in fast pace environment.
  • Works well with coworkers and management to achieve goals.
  • Flexible

Prime Distribution Services provides a comprehensive health insurance package, 401(k) plan and the opportunity to work in an environment that values employees and customers at each point of the business.

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